1borneo Privacy Policy — Protecting Our Users' Data
This Privacy Policy explains how 1borneo collects, stores, uses, and protects the personal information of users who register and use our platform in Malaysia. We are committed to safeguarding every user's privacy in accordance with applicable data protection laws.
Last updated: 2026. By registering an account or continuing to use the 1borneo platform, you fully agree to the terms of this Privacy Policy.
1. Information We Collect
Account & Identity Information
During registration, we collect the basic information needed to create your account, including your full name, email address, phone number, and date of birth. This information is used to verify your identity, process transactions, and comply with Malaysian legal requirements relating to the provision of online financial services.
In certain situations — such as when withdrawal limits exceed a set threshold or as part of the identity verification (KYC) process — we may request a copy of a valid government-issued ID such as a MyKad or passport.
Device, Browser & Usage Data
Our systems automatically log certain technical information each time you access the platform, including your IP address, browser type, operating system, screen resolution, access time, and pages visited. This data is used to diagnose technical issues, detect suspicious activity, and improve platform performance.
We also maintain records of in-platform activity, including betting history, deposit and withdrawal transactions in MYR (RM), and game preferences. These records are necessary to provide our services and resolve any disputes that may arise.
Information relating to your financial transactions — including bank name, account number used for deposits or withdrawals, and transaction records in MYR — is stored and protected in accordance with financial industry security standards. We do not store full card numbers; sensitive information is processed directly by approved payment processors.
The 1borneo platform uses cookies to store user session preferences, maintain login status, and collect aggregated usage analytics. Cookies do not contain financial information. You can manage cookie settings through your browser, though fully disabling cookies may affect certain platform functions.
2. How Your Information Is Used
1borneo uses the information collected solely for legitimate purposes directly related to the provision of platform services. The primary purposes for data use include:
- Account management: Creating and maintaining user accounts, processing login requests, and restoring access when required.
- Transaction processing: Processing deposits and withdrawals in MYR, verifying payments, and maintaining accurate financial records.
- Platform security: Detecting and preventing fraud, multi-account usage, money laundering, and any activity that violates our terms of use.
- Legal compliance: Meeting the reporting and compliance obligations set out under applicable Malaysian law.
- Service improvement: Analysing aggregated (not individual) usage patterns to improve the platform's interface, speed, and overall experience.
1borneo does not use your personal data for any third-party advertising purposes without your explicit consent. We do not sell or rent user personal information to any party.
3. Data Storage, Security & Sharing
How Your Data Is Protected
All personal data and financial information stored by 1borneo is protected using SSL (Secure Socket Layer) encryption during data transmission, along with additional encryption methods at the storage level. Our servers are safeguarded by a multi-layered security system that meets industry standards for digital financial platforms.
Access to user data within our internal systems is restricted to staff who require it to perform their duties. All personnel with access are bound by strict confidentiality agreements and undergo regular data security training.
Your data is retained for as long as your account remains active, plus any additional period required under legal compliance and financial record obligations — typically no less than seven years from your last transaction.
Third-Party Sharing
1borneo does not share users' personal information with third parties except in the following situations:
- Payment processors: Information required to process transactions is shared with approved payment service providers, subject to their own data protection agreements.
- Technical service providers: Service providers that support platform operations (such as cloud computing services) may process your data on our behalf, subject to strict confidentiality agreements.
- Legal requirements: We will disclose information to the relevant authorities where required by law, court order, or a valid law enforcement investigation.
- Business transfer: In the event of a merger or acquisition, user data may be transferred to the new entity, with affected users notified accordingly.
4. Your Rights as a User
You have the right to request a copy of the personal information we hold about you. Data access requests can be submitted through 1borneo customer support. We will process requests within a reasonable timeframe, typically within 30 business days.
If you find that the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account settings, while changes to core identity details require a verification process.
You may request account closure and deletion of your personal data. However, we may need to retain certain records for the period required under financial compliance laws, even after account closure. Deletion requests will be processed in accordance with applicable legal obligations.
5. Policy Changes & How to Contact Us
Privacy Policy Update
1borneo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new service features. Users will be notified of any significant changes via in-platform notifications or registered email. Continued use of the platform after changes are published will be deemed acceptance of the updated terms.
We encourage you to revisit this page periodically to stay informed about how we protect your information. The date of the most recent update is always displayed at the top of this document.
Contact Our Team
For any enquiries regarding this Privacy Policy, data access requests, corrections, or complaints relating to the protection of personal information, please contact the 1borneo support team through the following channels:
- Email: [email protected]
- In-platform support: Available after logging in to your account via the help menu.
For general enquiries before registering, the FAQs we provide answers to the most frequently asked questions about privacy, account security, and data management.
More Questions About Your Privacy?
The 1borneo team is here to help. Check the FAQs page for quick answers, or log in to your account to reach our support team directly.